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Muhammad K Nasikin
About Me
Hi, I'm Nasikin.
A Technical Support Professional with over 3 years of experience in the web hosting industry, specializing in troubleshooting hosting environments, websites, domains, DNS, SSL, email, and WordPress. Passionate about helping customers resolve technical issues with clear communication and practical solutions.
Experienced in diagnosing and resolving website and server-related problems across shared hosting and cloud hosting environments. Familiar with Linux, cPanel, Cloud Hosting, WordPress, and common web technologies, while continuously expanding hands-on technical expertise through personal projects and self-hosted VPS environments.
Strong analytical and problem-solving skills with the ability to investigate issues from multiple perspectives, identify root causes, and deliver effective solutions while maintaining a customer-first approach.
Recognized for being dependable, detail-oriented, and adaptable in fast-paced technical support environments, with a commitment to continuous learning and delivering high-quality customer experiences.
Experience
Technical Support Hosting
PT QWords Company International • 06/2026 - Present
Provide technical support for Cloud Hosting and Managed Service customers, helping ensure reliable service operations while resolving technical issues across hosting-related products.
- Handled customer inquiries through Live Chat and investigated technical issues submitted via support tickets
- Diagnosed and resolved common issues related to domains, DNS, web hosting, email, SSL, WordPress, and website accessibility
- Performed SSL Premium activation, renewal, and installation for shared hosting accounts and customer-managed servers
- Assisted customers with DNS configuration and troubleshooting to resolve domain and service connectivity issues
Experience - 2
Customer Support Chat
IDwebhost (CV. Jogjacamp) • 10/2022 - 05/2026
Assist and guide customers of IDwebhost, Resellercamp, and Diskon.com to ensure their services operate smoothly and without issues.
- Handled 60–80 customer inquiries daily across Live Chat and WhatsApp, peaking at 150+ on high-volume days, maintaining a response time under 2 minutes
- Maintained a strong customer satisfaction rating of 9.39/10 across 3,900+ ratings as of April 2026
- Assisted customers of IDwebhost, Diskon.com, Resellercamp, mer.id, and Cloudbaik with issues related to websites, hosting, domains, email, and server management
- Resolved the majority of technical issues independently, coordinating with relevant teams when additional input was needed, and escalating to a ticket when issues required further investigation
- Outside of direct chat support, provided community assistance across 5 WhatsApp groups with a combined audience of 4,000+ members on a rotational basis
- Occasionaly conducted live streaming sessions on TikTok and Instagram (3 hours per session) to assist and engage customers in real-time
- Onboarded new IDwebhost customers by assisting with initial setup tasks such as WordPress installation, script uploads, SSL configuration, and email account creation via cPanel, ensuring a smooth start with the platform and its services
Experience - 3
Self-Employee
Store Dot2 • 06/2017 - 01/2022
Own and manage the online store Store Dot2 to market digital products and in-game items.
- Manage sales across various platforms such as Itemku, Bitskins, PlayerAuction, G2G, Instagram, and other online platforms.
- Ensure product inventory is always well-maintained and available.
- Run advertising campaigns on marketplaces to increase product exposure.
- Process customer orders and provide after-sales service.
Projects
WPGan
One of my blog to share about my experiences when facing error or a cheat when developing or troubleshooting websites and servers (VPS) especially when using WordPress, cPanel, and Linux server.
BtW Importer
A powerful yet simple migration tool (plugin), BtW Importer helps you seamlessly transfer posts, images, and formatting from Blogger (Blogspot) to WordPress. Whether you're a casual blogger or managing a large archive, this plugin handles the complex parts so you don't have to.
Koneek
A multi-provider AI gateway for the WordPress AI Client SDK. It allows you to connect WordPress to various AI models (OpenAI, Google Gemini, Anthropic Claude, or custom OpenAI-compatible endpoints) using a single, secure configuration — with priority-based automatic fallback across connections.
Projects - 2
fltask
Client-facing task progress tracker. a lightweight tool to show task progress and workflow status to clients without the complexity of full project management systems.
Quran Hadis
An online Quran and Hadith reading app with Indonesian translations. Built entirely with AI (Vibe Coding) using Next.js App Router, TypeScript, and Tailwind CSS.
Contohnya
A library of dummy and sample files for testing upload forms, development, QA, and other purposes.
Projects - 3
PRIFITRA
PRIFITRA is a web-based application that lets you migrate data across server, especially designed if your hosting doesn't support SSH.
Konfigurasi.ID
All-in-one online tools for developer, content create, and for fun!
Propagasi Web
A website based application to check DNS propagation from many Indonesia public DNS server, Global DNS server, and WHOIS Check.
Projects - 4
Remindo App
Remindo App is a website based that integrated with Telegram to notify Domains and SSLs expiry date, so you don't need to check Domains and SSLs expiry manually.
Ezha
A simple and lightweight plugin designed to effortlessly integrate share buttons adorned with captivating Font Awesome icons into your single posts and pages.
Contact
Let's work together
I'm currently available for freelance projects and full-time opportunities.